| PROBLEM |
TRY THIS |
| My email address has changed. |
First log in using your old email address (it's ok if
you're not using that address any more, we just need you
to use that name one last time). Then look under "My Account" and "Update Personal
Information".
You can edit your email address there.
If you want to change your password too, you can, but
you don't have too. Your Spicy Chicken password does not
have to be the same as your email password, in fact, it
probably should NOT be the same for your own security. |
| I can't log in. |
The most common reason for this is that you have the wrong
password. It's only natural to forget your password, these
days, you have to have so many. To retrieve your password,
go to the Log In Page use
the "Forgot Your Password?" function and your password will
be emailed to you.
ATTENTION RUBBER CHICKEN MEMBERS: Your
Rubber Chicken login will not work for Spicy Chicken.
Spicy Chicken is a separate subscription. |
| I can log in, but then I get booted out
again. |
If you can log in ok but then it seems
you keep getting booted out again, it may be you have your
browser cookies restricted more than we can handle. Our site
requires cookies to remember that you are logged in.
You can tell your browser to allow cookies from us by
going to the Tools menu and choosing "Internet Options".
(this assumes you are using IE 6 or higher). Go to the "privacy" tab
and cluck on "Sites" button near the bottom. Type "www.spicychickencards.com" in
the "address of website" and click the "allow" button. |
| I sent someone a card but they never got it. |
Dang we hate when that happens. Please check with your recipients
and ask them to check their junk mail folders. They may have
accidently been filtered out and deleted, that unfortunately
happens sometimes, gol darn dontcha know.
If that ain't it, try sending 'em again and see if they
make it through the second time 'round.
Make double and then triple sure that you input the recipient's
e-mail address correctly.
In addtion you can go to your "My Account" page, then look at your "History
Of Sent Cards". Click on the title to the card you sent,
copy the link in your address area at the top of the page and email that
to your friend. (Pain in the feather, but it works) |
| I sent a delayed card but now I want to
cancel it. |
You can remove cards from your "history" including
cards that are still "pending". Go to "History Of Sent Cards" under "My
Account" and check the box on the far right. Then hit the "Enter"
key, or click the "Delete Selected Items" button at the bottom
of the page. |
| I don't know what my email address is. |
Hint: it must contain the "@" symbol. If you use AOL,
it is your AOL Screen Name plus "@aol.com". |
| I want to sign up, but
I can't/don't want to use a credit card. |
Email
us and we'll send you instructions on mailing a check
or money order. |
| I don't see or hear anything! WHY? |
Chances are that you don't have the FLASH
Plug In. Without this plug-in, you will not be able
to enjoy our electronic cards. Please visit the Macromedia
site to get and install the Plug In. It's easy! |
| I have the plug in, but it still don't
work! |
Try this
site to test your plug in. Halfway down the page is a
Flash movie titled "Macromedia Flash Player". It should say
something like "Experience. Powerful. Results."
When you roll your mouse over the blue buttons labeled "create" "see" and "about" you
should hear a "whoosh" sound. |
| Someone sent me a card and I don't see anything. What gives? |
Please check to make sure you have the Flash
Plug-In. If you are still having trouble, keep readin'! |
| I can see the electronic card loading and moving, but I don't
hear a thing! Help! |
1. Check the volume on your computer. Be sure it is set
to its maximum setting.
2. If you are one of our Mac friends and use Internet Explorer to navigate
the Web, please use Netscape or
download the newest version of Internet
Explorer 5 for Macs. For some reason, the Mac version of IE does
not work well with sound and Flash UNLESS you use IE5. Go figure! Upgrading
or using Netscape should help. |
| I use WebTv. |
Ok. We are still working on this one. Sorry, but it seems
that WebTv packages its software and may not include the latest
Flash plug-in to view our site. We're trying to figure this
one out, so if anybody knows something we don't (about WebTv,
that is), please contact
us. Thanks. |
| My Card Isn't There! It says "Error" or it has been "Purged," but
I just got the notice! What's going on? |
Sometimes a browser may not be able to access the electronic
card even though it is available for pickup. The best way to
remedy this situation is to dump your brower's cache. This
will clean out all the older files in your browser's memory
which may be preventing you from viewing your card. For instructions
on dumping your cache - see below. |
| How do I Dump my Cache? It sounds messy! |
Fear not! Dumping your cache is not as disgusting as it
sounds! Instead, it is like a delightful spring cleaning
for your broswer. Simply follow the steps below (whicever
apply to your computer) and your browser will feel like new!
ALL BROWSERS: Open the browser, but close all navigation
windows, then proceed.
Netscape: this feature is in Preferences under
the Edit Pull-Down Menu. In Preferences, it is listed under "Advanced:Cache." It
will have a button to "clear disk cache now." Don't be
scared of this. It only means it is deleting the temporary
files that your browser keeps to load pages you've already
visited faster. This also means the browser sometimes pulls
old files, so if you make any changes (like a plug-in)
sometimes it doesn't register until you clean your cache.
Internet Explorer on a Mac: Same as above. "Edit" on
the Pull-Down Menu>Preferences>Advanced>"Dump
Cache."
PC Users: Delete all the files IN the folder
named Temporary Internet Files in the Windows folder of
the C Drive. |
| Still
havin' problems? |
Email
Us. or call at: (562) 429-1400 |
|
We realize that
ya'll are web saavy people. You've used other card sites
before, but we wanna make sure you're completely comfortable
with the Spicy Chicken Cards.com site, especially since we've
just revised the system (thanks to some great customer input...
we do what we can!) . So here it goes:
Non-Members: We want you guys to know
exactly what Spicy Chicken is all about, so we've made
a special Preview of Animated Ecards just
for you. Check out some of the Spicy Chicken humor by viewin'
the full cartoons. Wanna test drive the site? Send a couple Free
Animated Ecards. But how do ya know what yer missin'
if you can't peek at the rest of the merchandise? Glad
you asked: You can check out the different cartoon categories
throughout the site and see the full cartoons. But if ya
wanna send more electronic cards, you're just gonna have
to subscribe!
Members: Ah, our beloved members! First, thanks
for all your support. We love hearin' from ya! To make
the site as FUNctional as possible, we've made it a bit
easier to quickly send that emergency cartoon! The "Send
this Cardtoon Now" will take you directly to the card input
pages; this is great if you already know which card's perfect
to send! Of course, you can always view the full card by
clicking the thumbnail or the handy hyperlink. Thanks for
all your support, members and non-members alike!
– da Spicy Chicken Crew! |
Most
Popular Cards
