First log in using your old email address (it's ok if you're not using that address any more, we just need you to use that name one last time). Then look under "My Account" and "Update Personal Information".

You can edit your email address there.

If you want to change your password too, you can, but you don't have too. Your Spicy Chicken password does not have to be the same as your email password, in fact, it probably should NOT be the same for your own security.

The most common reason for this is that you have the wrong password. It's only natural to forget your password, these days, you have to have so many. To retrieve your password, go to the Log In Page use the "Forgot Your Password?" function and your password will be emailed to you.

ATTENTION RUBBER CHICKEN MEMBERS: Your Rubber Chicken login will not work for Spicy Chicken. Spicy Chicken is a separate subscription.

You can tell your browser to allow cookies from us by going to the Tools menu and choosing "Internet Options". (this assumes you are using IE 6 or higher). Go to the "privacy" tab and cluck on "Sites" button near the bottom. Type "www.spicychickencards.com" in the "address of website" and click the "allow" button.

If that ain't it, try sending 'em again and see if they make it through the second time 'round.

Make double and then triple sure that you input the recipient's e-mail address correctly.

In addtion you can go to your "My Account" page, then look at your "History Of Sent Cards". Click on the title to the card you sent, copy the link in your address area at the top of the page and email that to your friend. (Pain in the feather, but it works)

Hint: it must contain the "@" symbol. If you use AOL, it is your AOL Screen Name plus "@aol.com".

Chances are that you don't have the FLASH Plug In. Without this plug-in, you will not be able to enjoy our electronic cards. Please visit the Adobe site to get and install the Plug In. It's easy!

When you roll your mouse over the blue buttons labeled "create" "see" and "about" you should hear a "whoosh" sound.

1. Check the volume on your computer. Be sure it is set to its maximum setting.
2. If you are one of our Mac friends and use Internet Explorer to navigate the Web, please use Netscape or download the newest version of Internet Explorer 5 for Macs. For some reason, the Mac version of IE does not work well with sound and Flash UNLESS you use IE5. Go figure! Upgrading or using Netscape should help.

Fear not! Dumping your cache is not as disgusting as it sounds! Instead, it is like a delightful spring cleaning for your broswer. Simply follow the steps below (whicever apply to your computer) and your browser will feel like new!

ALL BROWSERS: Open the browser, but close all navigation windows, then proceed.

Netscape: this feature is in Preferences under the Edit Pull-Down Menu. In Preferences, it is listed under "Advanced:Cache." It will have a button to "clear disk cache now." Don't be scared of this. It only means it is deleting the temporary files that your browser keeps to load pages you've already visited faster. This also means the browser sometimes pulls old files, so if you make any changes (like a plug-in) sometimes it doesn't register until you clean your cache.

Internet Explorer on a Mac: Same as above. "Edit" on the Pull-Down Menu>Preferences>Advanced>"Dump Cache."

PC Users: Delete all the files IN the folder named Temporary Internet Files in the Windows folder of the C Drive.

We realize that ya'll are web saavy people. You've used other card sites before, but we wanna make sure you're completely comfortable with the Spicy Chicken Cards.com site, especially since we've just revised the system (thanks to some great customer input... we do what we can!) . So here it goes:

Non-Members: We want you guys to know exactly what Spicy Chicken is all about, so we've made a special Preview of Animated Ecards just for you. Check out some of the Spicy Chicken humor by viewin' the full cartoons. Wanna test drive the site? Send a couple Free Animated Ecards. But how do ya know what yer missin' if you can't peek at the rest of the merchandise? Glad you asked: You can check out the different cartoon categories throughout the site and see the full cartoons. But if ya wanna send more electronic cards, you're just gonna have to subscribe!

Members: Ah, our beloved members! First, thanks for all your support. We love hearin' from ya! To make the site as FUNctional as possible, we've made it a bit easier to quickly send that emergency cartoon! The "Send this Cardtoon Now" will take you directly to the card input pages; this is great if you already know which card's perfect to send! Of course, you can always view the full card by clicking the thumbnail or the handy hyperlink. Thanks for all your support, members and non-members alike!

– da Spicy Chicken Crew!